Frequently Asked Questions - Happy Happy Horses, The Breyer Horses Specialist

I've not shopped with Happy Happy Horses before, how do I know I can trust your Company?

Happy Happy Horses is a trading subsidiary of Happy Happy Sue Ltd. We have been trading for four years. We own two websites, an Amazon store and an ebay store with over 22,000 positive feedbacks from ebay customers. We are a team of five people and pride ourselves on our customer service. If you would like to contact us directly, please phone during office hours - 0117 935 8383.

I don't understand the different model horse scales, how do I know how big each horse is?

• 1:9 Scale is approximately 22cm high. This scale is used for all Breyer Traditional Horses and accessories
• 1:12 Scale is approximately 15cm high. This scale is used for all Breyer Classics Horses and accessories
• 1:24 Scale is approximately 10cm high. This scale is used for all Schleich horses and accessories
• 1:32 Scale is approximately 7.5cm high. This scale is used for all Breyer Stablemates Horses and accessories

Do you have a catalogue you can send to me?

Yes. We stock the following catalogues;

• Breyer Horses
• Schleich Models

When will I receive my parcel?

We will post your parcel within 24 hours of your purchase where possible. If we are unable to post your parcel within 48 hours of your purchase, we will email you to advise of this.

What if I'm unhappy with my purchase?

Here at Happy Happy Horses it's important to us that you are happy with your purchase. You are welcome to return any item for an exchange or refund. Please see our Delivery & Returns page for more information.

Do you ship overseas?

Yes, we ship items to other Countries on a daily basis. Please note that all overseas shipping is sent via a trackable method and will require a signature on arrival. We have excellent shipping rates for large orders that need to be shipped to Europe, please contact us for more information.

How much does postage cost?

We aim to keep our postage costs as low as possible and UK postage is FREE when you spend over £30! Please see our Shipping Costs page for more information.

I need my parcel in a hurry, what should I do?

We can upgrade your shipping to a 24 hour courier service, please contact us for further details before placing your order.

Do you offer a gift-wrap service?

Yes. Please contact us before placing your order for further details.

How can I pay for my order?

You can shop securely on-line and pay with your credit or debit card using our secure Protx facilities, or pay with Paypal. If you prefer you can phone our order-line and pay with your credit or debit card - 0117 935 8383.

Why are some items and accessories missing from the Breyer range?

Breyer products are tested by accredited testing labs to ensure compliance with the safety guidelines of State and Federal Regulatory Agencies in conjunction with Toy Safety and the Consumer Product Safety Commissions of the United States, as well as all relevant European Union Directives and Standards.

Safety is a top priority for Breyer and who remain vigilant in enforcing the quality and safety of their products. Some Breyer items can not be imported into the European Union because they do not reach the required safety criteria to obtain the CE mark. This is why you will sometimes see Breyer models and accessories for sale in the USA which are not available in the UK.